Ripple Fiber Launches Service Promise Commitment, Pledging to Provide Exceptional Fiber Internet Performance

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CHARLOTTE, N.C.--(BUSINESS WIRE)--Oct 28, 2025--

Showcasing a dedication to exceptional service, Ripple Fiber, a leading 100-percent fiber-optic internet provider and network operator, announces today its enhanced Service Promise. Designed to give new customers confidence and ensure a high-quality experience from the start, this commitment makes switching providers seamless and reassuring. Pledging to resolve service-related issues that arise within 30 days of installation, Ripple Fiber will reimburse up to two months of a customer’s service fee if expectations remain unmet after being given the chance to address the matter.

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Ripple Fiber Launches Service Promise Commitment, Pledging to Provide Exceptional Fiber Internet Performance

“We strive to be a transparent and dependable provider, and our Service Promise aligns with that standard. Now, when residents choose our service, they’re not just getting high-speed, future-ready internet,” said Gina Dillard, Senior Vice President of Customer Experience with Ripple Fiber. “Our team is so confident that customers will love their experience that if we fall short and can’t make it right, we’ll credit them double their money back no matter what.”

In an industry where reliable service and billing clarity should be top priorities, Ripple Fiber’s Service Promise sets a refreshing standard. While many consumers desire better internet, the perceived hassle of switching providers can be a deterrent. By combining the proven stability and customer satisfaction of fiber technology with a commitment to exceptional service, Ripple Fiber gives customers the confidence and peace of mind to make the switch, knowing they’re choosing a provider that goes the extra mile.

For Ripple Fiber, exceptional service is demonstrated by providing:

• Lightning-fast fiber internet service with low latency
• Superior customer support, available 24/7
• Industry-leading speeds, consistently meeting package expectations
• High-quality Wi-Fi routers, with whole home coverage for households with extenders
• Superior uptime, even during busy timeframes and inclement weather
• Transparent pricing and accurate billing
• White Glove Installation to ensure a seamless setup

With Service Promise details, including contact information, provided upon installation, active customers must submit requests via email within 30 days of installation to qualify for reimbursement. This refund includes installation fees if applicable. If all resolution attempts are exhausted and documented by Ripple Fiber, customers are encouraged to request reimbursement. There are no exceptions or fine print.

To learn more about Ripple Fiber, package options, and service availability, visit ripplefiber.com and follow along on social media (@ripple.fiber) for more company announcements.

ABOUT RIPPLE FIBER

Founded in 2021, Ripple Fiber provides thousands of homes with the brightest and fastest fiber internet solutions, powered by a 10-gig, 100% fiber-optic network. With its patented technology driving rapid expansion, Ripple Fiber is redefining connectivity for its communities while remaining committed to promoting digital empowerment. Ripple Fiber believes the biggest wave starts as a ripple. For more information, visit ripplefiber.com.

View source version on businesswire.com:https://www.businesswire.com/news/home/20251028770761/en/

CONTACT: MEDIA CONTACT

Emily Francois

Director of Corporate Communications

[email protected]

KEYWORD: UNITED STATES NORTH AMERICA NORTH CAROLINA SOUTH CAROLINA

INDUSTRY KEYWORD: TECHNOLOGY MOBILE/WIRELESS TELECOMMUNICATIONS NETWORKS INTERNET CARRIERS AND SERVICES

SOURCE: Ripple Fiber

Copyright Business Wire 2025.

PUB: 10/28/2025 08:07 AM/DISC: 10/28/2025 08:07 AM

http://www.businesswire.com/news/home/20251028770761/en