Reliance Matrix Elevates Customer Experience Strategy with Leadership Appointment

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PHILADELPHIA--(BUSINESS WIRE)--Jan 13, 2026--

Reliance Matrix, an employee benefits and absence management leader, has announced James Huebner has been promoted to Vice President of Client Management. In this role, Huebner will advance the company’s enterprise-wide Customer Experience (CX) strategy, driving innovation and consistency across its national service and account management organization.

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Jim Huebner, Vice President Client Management, Reliance Matrix

With responsibility for more than 150 team members nationwide, Huebner will focus on enhancing client satisfaction, strengthening relationships, and improving retention through a unified approach to service excellence. His leadership marks a significant investment by Reliance Matrix in delivering a differentiated, customer-centric experience for brokers, employers, and employees alike.

“Jim has been instrumental in shaping how we engage with clients and partners,” said Todd Elliott, Senior Vice President and Chief Distribution Officer. “His deep understanding of our business and relentless commitment to service make him the ideal leader to advance our CX strategy and elevate the experience for every stakeholder.”

Huebner joined Reliance Matrix as a Senior Sales Representative in 2001, based in the New York City sales office. He left the organization in 2008, returning in 2015 as the company’s Disability and Absence Practice Leader for the Northeast US Region. Huebner’s unique achievements have earned him recognition as a member of the Reliance Matrix President’s Panel, as well as the prestigious global Tokio Marine award, conveyed for values-based performance across stakeholder groups.

“Jim brings decades of consultative expertise, a proven ability to solve complex challenges, and a passion for aligning teams to achieve outcomes that matter most to employers, brokers, and employees,” Elliott said. “In an industry increasingly defined by speed and automation, he has consistently promoted human interaction, accountability and trust – hallmarks we believe represent our unique value and approach to the market.”

About Reliance Matrix
Reliance Matrix delivers employee benefit, absence management, and workforce productivity solutions through the financial stability of a top-rated insurance carrier, the proven innovation of an absence TPA, and the daily commitment of thousands of team members across America.

Reliance Matrix is a member of the Tokio Marine Group. Tokio Marine Holdings, Inc., the ultimate holding company of the Tokio Marine Group, is incorporated in Japan and is listed on the Tokyo Stock Exchange. The Tokio Marine Group operates in the property and casualty insurance, reinsurance, and life insurance sectors globally.

Reliance Matrix is a branding name. Reliance Standard Life Insurance Company (Home Office Schaumburg, IL) is licensed in all states (except New York), the District of Columbia, Puerto Rico, the U.S. Virgin Islands and Guam. Absence services are provided by Matrix Absence Management, Inc. Product features and availability may vary by state.

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CONTACT: David Gittelman, Reliance Matrix

[email protected]

KEYWORD: PENNSYLVANIA UNITED STATES NORTH AMERICA

INDUSTRY KEYWORD: PROFESSIONAL SERVICES TECHNOLOGY LEGAL INSURANCE HUMAN RESOURCES SOFTWARE CONSULTING

SOURCE: Reliance Matrix

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PUB: 01/13/2026 09:30 AM/DISC: 01/13/2026 09:30 AM

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