Epicor Launches Industry’s First ERP AI Agent with Outcomes-Based Pricing to Accelerate Supplier Decisions

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AUSTIN, Texas--(BUSINESS WIRE)--Sep 3, 2025--

Epicor, a global leader of industry-specific enterprise software to promote business growth, today introduced Epicor Prism Business Communications, the industry’s first ERP AI agent with outcomes-based pricing. The solution automates RFQ workflows and accelerates supplier communications, helping supply chain businesses cut cycle time, reduce manual work, and make fast, confident purchasing decisions.

The make, move, and sell industries are under pressure to scale operations while managing labor shortages, supply chain volatility, and rising customer expectations. Yet many still rely on manual RFQ processes and disconnected systems that slow decision-making and delay orders.

Epicor Prism Business Communications – a vertical AI agent built for supply chain businesses – addresses these challenges and empowers users to eliminate the delays, errors, and manual effort that slow down RFQ and supplier communication processes. The agent meets users on a familiar channel they use every day – email communication – without requiring separate portals or predefined templates. Because Prism Business Communications understands Epicor’s unique ERP data structure built for the supply chain industries, the agent can carry on a conversation with a user and contextually translate email communications with suppliers such as “lead times,” “cost,” and “part ID” directly into the ERP. This empowers users to:

• Save time by automating handling and quote comparison across multi-supplier, multi-part RFQ scenarios
• Surface actionable insights from supplier quotes using AI-generated summaries and suggested next steps
• Improve procurement performance with metrics on RFQ cycle time, quote responsiveness, and supplier engagement
• Make smarter decisions by flagging missing data, quote inconsistencies, and priority items

By streamlining manual workflows, improving quote accuracy, and accelerating purchasing decisions, Prism Business Communications delivers enhanced operational value. And, with an ERP industry-first in outcomes-based pricing for an AI agent, users only pay for RFQs that convert to purchase orders.

“In our world, time is money, and Epicor Prism Business Communications helps us maximize efficiencies,” said Jason Bassett, IT Manager at Madsen’s Custom Cabinets. “Being able to convert an email conversation with a supplier into a purchase order at the click of a button, with all of the details populated, helps us save time and improve data accuracy.”

Epicor Prism Business Communications is part of the Epicor Prism portfolio, a network of vertical AI agents built specifically for the supply chain industries. Through intuitive, AI-driven conversational ERP, Epicor Prism agents simplify the way businesses and their workers access answers and recommendations to complex business needs and take faster action.

“Epicor Prism Business Communications delivers on our Cognitive ERP vision to empower the make, move, and sell industries in making faster, smarter decisions and speeding time-to-value,” said Arturo Buzzalino, Chief Innovation Officer at Epicor. “By automating RFQ workflows and accelerating supplier decisions, we’re helping users eliminate friction in procurement, freeing teams to focus on what matters most – delivering with speed and accuracy to help grow their business.”

Epicor Prism Business Communications is available for Epicor Kinetic and can be natively embedded as part of the Epicor Industry ERP Cloud experience. For more information on Epicor Prism Business Communications and the company’s broader AI-driven Cognitive ERP portfolio, please visit our website.

About Epicor

Epicor equips hard-working businesses with enterprise solutions that keep the world turning. For 50 years, Epicor customers in the automotive, building supply, distribution, manufacturing, and retail industries have trusted Epicor to help them do business better. Innovative Epicor solution sets are carefully curated to fit customer needs and built to respond flexibly to their fast-changing reality. With deep industry knowledge and experience, Epicor accelerates its customers’ ambitions, whether to grow and transform, or simply become more productive and effective. Visit www.epicor.com for more information.

Epicor and the Epicor logo are trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation. Results are not guaranteed, and each user’s experience will vary.

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CONTACT: Media Contact

Aaron Masterson

Global Head of Corporate Communications

[email protected]

612-702-2182

KEYWORD: UNITED STATES NORTH AMERICA TEXAS

INDUSTRY KEYWORD: SUPPLY CHAIN MANAGEMENT RETAIL TECHNOLOGY LOGISTICS/SUPPLY CHAIN MANAGEMENT TRANSPORT SOFTWARE ARTIFICIAL INTELLIGENCE

SOURCE: Epicor

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PUB: 09/03/2025 09:00 AM/DISC: 09/03/2025 09:01 AM

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