Moveworks Recognized as a Challenger in the 2025 Gartner® Magic Quadrant™ for Artificial Intelligence Applications in IT Service Management

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MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Sep 10, 2025--

Moveworks, the leading Agentic AI Assistant for the enterprise, today announced it has been recognized in the 2025 Gartner® Magic Quadrant™ for Artificial Intelligence Applications in IT Service Management, named in the Challengers quadrant.

The Moveworks AI Assistant now provides a comprehensive, enterprise-wide solution that enhances how employees interact with their systems by offering a highly intuitive conversational interface as its main user interface (UI). Its advanced agentic architecture interprets user context and adapts dynamically to deliver tangible outcomes through an autonomous, extensible Assistant.

The recognition by Gartner in the IT Service Management category, we feel, highlights just one aspect of Moveworks' capabilities. The Moveworks AI Assistant drives transformation across the entire enterprise, empowering all members of the workforce. With its multifaceted proficiency, Moveworks is uniquely positioned to serve organizations effectively by driving efficiency, boosting productivity, enhancing employee experiences, and fostering AI digital transformation. This is achieved through seamless integration with a wide range of enterprise applications and platforms.

"Enterprises are overwhelmed with disparate tools, making it challenging for employees to access critical information quickly," said Bhavin Shah, CEO of Moveworks. "Our AI Assistant unifies all enterprise systems into a single, central interface, empowering employees to automate repetitive, routine tasks. This allows them to focus on strategic initiatives that drive real value. We believe our recognition by Gartner reaffirms our dedication to revolutionizing workplace productivity through smart automation that truly makes a difference."

Currently, over 350 large enterprises and more than 5 million employees rely on Moveworks - including 10% of the Fortune 500. Customers include Unilever, Toyota, Siemens, Broadcom, and CVS Health.

Moveworks also recently announced that it has achieved Federal Risk and Authorization Management Program (FedRAMP®) ‘In Process’ status and is now listed in the FedRAMP marketplace. With the FedRAMP In Process designation, Moveworks enables federal and government organizations to implement the Moveworks GovCloud, a specialized environment designed for the needs of the U.S. government, offering secure and compliant AI-powered employee support solutions within government-approved cloud environments.

To learn more about Moveworks’ AI platform for all employees, visit https://www.moveworks.com

For more information on the 2025 Gartner® Magic Quadrant™ for Artificial Intelligence Applications in IT Service Management report, visit: https://www.moveworks.com/us/en/resources/reports/gartner-magic-quadrant-for-ai-applications-in-it-service-management

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Gartner, Magic Quadrant for AI Applications in IT Service Management, By Chris Matchett, Rich Doheny, Ankita Hundal, 2 September 2025.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Moveworks

Moveworks is the leading agentic AI Assistant, helping businesses transform with a single platform that empowers the entire workforce. Moveworks enables organizations to boost productivity by streamlining how employees across the company find answers and automate tasks. Currently 350+ large enterprises and over 5 million+ employees rely on Moveworks — including 10% of the Fortune 500. Customers include Hearst, Instacart, Palo Alto Networks, Siemens, Toyota, and Unilever. Moveworks surpassed $100M ARR in September of 2024 and has raised $315 million in funding at a $2.1 billion valuation from investors such as Alkeon, Bain, Iconiq, Kleiner Perkins, Lightspeed, Sapphire, and Tiger Global. The company is based in Mountain View, CA and has offices in Austin, Bangalore, New York, San Francisco, and Toronto.

For more information, follow Moveworks on LinkedIn or visit Moveworks.com.

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KEYWORD: UNITED STATES NORTH AMERICA CALIFORNIA

INDUSTRY KEYWORD: DATA MANAGEMENT APPS/APPLICATIONS TECHNOLOGY OTHER TECHNOLOGY SOFTWARE ARTIFICIAL INTELLIGENCE INTERNET

SOURCE: Moveworks

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PUB: 09/10/2025 09:00 AM/DISC: 09/10/2025 08:59 AM

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